Shipping & Returns
At puzzlefactoryshop.com, we strive to make your shopping experience as smooth as possible. Below you’ll find all the details about our shipping and return policies.
Shipping Policy
We offer fast and reliable shipping across Canada. Once your order is processed, it will be prepared for shipment, and you’ll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
- Standard Shipping: Free on eligible orders. Delivery typically takes 3-7 business days.
- Express Shipping: Available at an additional cost, with delivery in 1-3 business days.
Please note that shipping times may vary depending on your location and any unforeseen delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we accept returns and exchanges within 30 days of delivery.
Return Conditions
- Items must be unused, in their original packaging, and in resalable condition.
- Proof of purchase is required for all returns and exchanges.
How to Initiate a Return
- Visit puzzlefactoryshop.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to complete your return request.
Once your return is approved, you’ll receive instructions on how to proceed. Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately so we can resolve the issue promptly.
For any further questions regarding shipping or returns, feel free to reach out through our customer service portal.